Unless otherwise agreed, Essential Watches has a blanket " NO REFUND " policy unless of course your item was either incorrect or damaged . We do however, grant return privileges when the customer has explained to us BEFORE the deal is made that they need to have a 24 or 48 hour " return privilege " . If we are able to grant this - we will. It will come down to a case by case basis.
If you have any questions, we encourage you to contact us.